Guidelines for returns, exchanges, and refunds
We aim to ensure you are satisfied with your purchase. If you need to return or exchange a product, this policy explains the conditions, timelines, and process for returns and refunds.
After your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed to the original payment method within 7–14 business days. Shipping fees are generally non‑refundable unless the item was defective or an incorrect item was sent.
If you need to exchange an item (e.g., for a different model), follow the return process. Once approved, we will guide you on placing a replacement order or dispatch an exchange as applicable.
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right, including replacement, repair, or refund according to warranty terms.
Returns may be covered under manufacturer warranty. For warranty claims, please contact our support team or visit the product support page. Proof of purchase is required for warranty service.
For return requests, exchanges, or warranty support, contact our team via the Contact Us page.
*In‑store prices may vary*